Refunds and cancellation

Cancel whenever you like, from the Plan screen in your dashboard. No email, no retention call, no notice period.

Cancelling stops the next charge. It does not cut off what you have already paid for — your plan keeps running to the end of the period you bought, and the companies already in your pipeline stay there and remain yours to use.

If Zinta never delivered, you get your money back. If your agent produced no companies at all in your first seven days, write to us and we refund the full amount. No conditions attached to that one — an agent that found nothing is a failure on our side and we would rather return the money and find out why.

Beyond that first week, subscriptions are not refunded for time already served, and we do not pro-rate a part-used month. You are never charged for a period you cancelled before, so the most you can be out is the month you are in.

Top-ups — the one-off packs of extra companies — are refundable while unused. Once companies have been filed against them they have been spent, in the same way a plan's monthly allowance has.

• A duplicate charge, or a charge after you cancelled.
• A payment that succeeded while your agent failed to be set up.
• Any month in which we could not run your hunts and did not tell you.

We watch for these, but we are a small team and we miss things. If you spot one first, tell us and it is corrected the same day.

Write to hello@zinwave.in from the address on the account and say what happened. A person reads it, usually within one working day.

Approved refunds go back to the card or account you paid from — we cannot send them anywhere else — and take five to seven working days to appear, which is the payment provider's timeline rather than ours.

Zinta is priced in US dollars and charged in US dollars. If your card is issued in another currency, your bank converts at its own rate and may add its own fee; that amount is between you and your bank, and we never see it.

Yearly plans are charged once, for twelve months, at the yearly rate shown. Monthly plans renew every month until cancelled. Either way the amount is shown before you pay, and the plan you are on is always visible on your Plan screen.

Zinta is a product of Zinwave Innovations, Bengaluru, Karnataka, India. Payments are processed by Razorpay; we never see or store your card details.